10 Common WhatsApp Questions Customers Ask (And How to Answer Them Automatically)

Introduction

If you run a business, you already know customers ask the same questions repeatedly. That repetition is an opportunity: predictable questions are perfect for automation.

Common questions

• Do you have this product?
• How much is it?
• Where are you located?
• Do you deliver?
• What time do you open?
• Do you have stock?
• Can I reserve?
• What payment methods do you accept?
• Is there a discount?
• Can I speak to someone?

Automation strategy

Use an AI assistant trained on your catalog and FAQs so each answer is accurate—not a generic template. When a question needs judgment or negotiation, route to a human.

Example

Customer: “Do you have batteries?”
AI: “Yes, we have 200Ah batteries starting at $240 depending on brand. Would you like available brands and current stock?”

Conclusion

Automating these responses saves time, reduces errors, and increases conversions without removing the human touch when it matters.